Shipping Policy

Where we ship

We ship from France to addresses across the European Union and the European Economic Area. We do not ship outside the EU/EEA.

Rates

Pick your speed at checkout:

• Standard — €8.50 · tracked, 3–5 business days (free on orders €150 and over)
• Priority — €12.50 · tracked, 1–2 business days (just €5 to upgrade once Standard is free)

Processing time

Most orders ship within 1 business day of payment confirmation. Orders placed on weekends or during high volume ship on the next business day.

Carriers and tracking

Tracking is included on every order and emailed to you when the label is created. Carrier selection is based on destination country and service level.

Customs

Shipments within the EU customs union typically do not face customs delays. Deliveries to Norway and Iceland may require customs paperwork and any duties or import VAT charged by the destination country are payable by the recipient. We provide commercial invoices and HS classification with every such shipment.

Addresses

You are responsible for providing a complete and correct shipping address at checkout. If a shipment is returned to us, lost, or refused because the address you provided was incorrect or incomplete, we are not able to offer a free reshipment. Re-delivery may be quoted at your cost.

Storage on arrival

Lyophilized peptides are stable at room temperature for transit. For long-term storage, refrigerate at 2–8°C or freeze at −20°C. Avoid repeated freeze-thaw cycles.

Discreet packaging

We ship in plain, unmarked outer packaging. The shipping label lists “HelixCore Biotech” as the sender — there is no product name, sequence, or research material indication on the exterior.

Faulty, damaged, or wrong-item shipments

For faulty, damaged, or wrong-item shipments, see the conformity section on the Returns & Withdrawal page and email support@helixcorebio.eu with your order number and photos.

Last updated: 2026-06 · HelixCore Biotech · [Registered address — pending]